Customer Experience

Customer Experience

Customer Experience

Customer Experience is the result of every interaction a customer has with your business.

At Jathwa, we have the capabilities & the know-how to build your customer experience strategy, implement the solution that suits your business, & integrate it with your system.

Customer Experience

Customer Experience

Customer Experience is the result of every interaction a customer has with your business.

At Jathwa, we have the capabilities & the know-how to build your customer experience strategy, implement the solution that suits your business, & integrate it with your system.

More About Customer Experience

Customer Experience is the result of every interaction a customer has with your business. At Jathwa, we understand how important & yet how challenging it is to keep track of all the customer interactions across different channels. We have many solutions (like Genesys PureConnect) that enables Omni-channel Customer Experience allowing customers to pick up where they left off on one channel and continue the experience on another.
We help organizations to deliver superior customer service and experience by empowering them with the tools and expertise that enable them to better interact and collect feedback from their end customers across various omni channels and touch points in a seamless and integrated manner which in return help improve the overall customer experience and increase productivity and efficiency of customer service team

Customer Experience Solutions

Agent Care

Agent Care

The Agent Care application have 4 modules that manages the interaction between business & system administrators, contact center agents, Back office and fulfilment teams, & Customers.

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GENESYS Cloud

Omni-Channel Contact Center and CX solution

GENESYS Cloud

Meet Genesys Cloud. The radically easy, all-in-one cloud contact center. Deliver personalized experiences on the channel of your customers’ choice and give your team the tools to make every moment count.

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Hootsuite

Social media management

Hootsuite

Safely engage audiences on multiple networks, prove your social ROI, and share insights across teams—all on a single social media management platform.

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Clarabridge

Social media and Customer Experience analytics

Clarabridge

The Most Comprehensive Customer Experience & Digital Engagement Platform.

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WhatsApp Business

WhatsApp Business

WhatsApp have over 1 Billion user all over the world & over 23 Million users in Saudi Arabia making it one of the most important methods of communication these days.

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