With GENESYS Cloud you can:
- Apply advanced routing to omnichannel interactions.
- Create IVR flows quickly and easily with a visual, intuitive interface.
- Personalize outreach with proactive campaigns and notifications.
- Leverage operational visibility to track and fine-tune every aspect of performance.
- Boost agent productivity with CRM integrations.
- Add new capabilities and manage users with minimal IT involvement.
- Plug into other apps and cloud solutions to meet any customer need.
GENESYS Cloud Capabilities:
- Multichannel Routing
- Speech-enabled IVR
- Reporting & Analytics
- Workforce Management
- Outbound Campaign
- CRM Integration
- Graphical Agent Scripting
- Social Channel Management