GENESYS Cloud

GENESYS Cloud

GENESYS Cloud

EVERYTHING YOU NEED TO STAY FOCUSED ON YOUR CUSTOMER

Seamless omnichannel capabilities and exceptional reliability to connect and engage with customers wherever.

Watch Demo

GENESYS Cloud

EVERYTHING YOU NEED TO STAY FOCUSED ON YOUR CUSTOMER

Seamless omnichannel capabilities and exceptional reliability to connect and engage with customers wherever.

Watch Demo

With GENESYS Cloud you can:

  • Apply advanced routing to omnichannel interactions.
  • Create IVR flows quickly and easily with a visual, intuitive interface.
  • Personalize outreach with proactive campaigns and notifications.
  • Leverage operational visibility to track and fine-tune every aspect of performance.
  • Boost agent productivity with CRM integrations.
  • Add new capabilities and manage users with minimal IT involvement.
  • Plug into other apps and cloud solutions to meet any customer need.

GENESYS Cloud Capabilities:

  • Multichannel Routing
  • Speech-enabled IVR
  • Reporting & Analytics
  • Workforce Management
  • Outbound Campaign
  • CRM Integration
  • Graphical Agent Scripting
  • Social Channel Management