Customer Experience

We support the development of corporate and enterprise strategies.

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Customer Experience

We support the development of corporate and enterprise strategies, build a cloud customer service center, provide appropriate technology and tools, and operate call centers.

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Gensys

Contact Centre is an omnichannel contact center solution designed for midsize and large companies. It offers multi-channel contact management, automatic call distribution (ACD), interactive voice response (IVR) and computer telephony integration (CTI) within a suite. Genesys powers more than 25 billion of the world’s best customer experiences every year. And top-industry analysts agree: Genesys is the only leader in both cloud and on-premises customer experience solutions.

PureCloud

PureCloud is an all-in-one cloud-based contact center software built to improve the customer experience. It comes with powerful yet simple functionalities that can streamline contact center operations as well as optimize conversation management. Scalable, quick to set up, and highly adaptable, this platform can easily cater to the needs of small startups, large companies and everything in between.

PureConnect

The Genesys PureConnect™ application is the only true, all-in-one omnichannel contact center and communications solution recognized as a leader in both cloud and on-premises markets. Get the richest set of capabilities—built from the ground up—to be certain you’re operating with maximum reliability, flexibility and control.

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Zendesk

Zendesk makes better experiences for agents, admins, and customers. As employees, we encourage each other to grow and innovate. As a company, we roll up our sleeves to plant roots in the communities we call home. Our customer service and engagement platform is powerful and flexible, and scales to meet the needs of any business. Even yours.

Zendesk Ticketing System

Support ticket system software helps collect all your customer support requests from any source and lets you manage them from one location. Zendesk’s ticketing system does that incredibly well - acting like a shared inbox for all of your customer’s questions and concerns. By bringing together requests from email, chat, Twitter, etc., they make it easy to keep track of customer issues and conversations to more quickly answer questions and solve problems.

Zendesk Knowledge Base

Knowledge base software helps you create, organize, and share support content with your agents, particular customers, or the public. This could be a simple FAQ page for smaller companies, or a wiki with dozens or hundreds of interlinked pages if you have a complex set of offerings.

Zendesk Sell (CRM)

Zendesk Sell (formerly Base) is sales force automation software to enhance productivity, processes, and pipeline visibility for sales teams Zendesk Sell is simple and designed to keep reps selling. Sell eliminates the friction from deal updates so reps and management are always able to access, analyze, and collaborate on relevant deal data.