Customer Experience (CX)

Customer Experience is the sum of all the interactions a customer has with a brand. It mainly presents how the customer perceives this brand and what is his/her experience during his/her journey through different touch points. Customer Experience Management is a combination of resources, technology, and strategy. Improving the customer experience leads to better customer satisfaction and loyalty and therefore leads to increase revenue and business success.

At Jathwa, we help companies engage their customers and improve their experience over the different digital channels such as voice, email, chat and social media. We support them in setting their strategy, building their customer service center, offering the right technology and tools, and operating these contact centers. Moreover, through our in-house contact center, we offer different types of call center services starting from renting agent seat to building the complete customer service unit in a BOT model.

Our Customer Experience Solutions include:
- Omni-channel contact center & Workflow: Altitude UCI.
- J-Cloud Platform (Voice Bucket, Chatbots, Messaging GW & Per Call service).
- Social Media Management: Clarabridge CX Social.
- Call Center Operation: Agent Outsourcing, In Sourcing, BOT.
- Work Force Optimization: Data Voice Quality Assurance & Voice Recording, TeleOpti WFM.

Data Analytics (DA)

Data Analytics is a set of qualitative and quantitative techniques and processes applied to organizations data in order to generate insights that can be used to enhance productivity and business gain by enabling the organizations to make more informed business decisions. There is a wide range of analytics applications, starting with basic business intelligence (BI), reporting to advanced analytics and Data modeling tools. Data analytics can help businesses increase revenues, improve operational efficiency, respond faster to market trends and boost business performance.

At Jathwa, we support our customers in improving their performance by providing insights into their operation from different perspectives and analyzing their data in a way that helps them make better decisions. We offer different technologies that enable them to get the benefit of their data and use the outcome to take decisions. We cover different levels of data spectrum such as data cleansing, data blending, data profiling, business intelligence & discovery, and data visualization.

Our Data & Analytics portfolio include:
- Business Intelligence & Visualization: Qlik Sense/View.
- Data Mining: Clarabridge CX Analytics
- Data Quality (Cleansing & Blending): Talend.
- Customized Enterprise Performance Management Solution.

Mobility Solutions

Mobility is the set of people, processes, and technology focused on managing networks, systems, processes and all related mobile-computing services and technologies in a business context. As there are many venues and channels for applying mobility for both the enterprise and consumer segments, companies will need to properly position themselves and establish their own competitive edge. They will have to build the capacity and portfolio they need to respond to the emerging consumer mobility trends that are taking the enterprise by storm.

At Jathwa, we help our customers upgrade to the digital era by establishing their e- presence; improve their top and bottom line by creating new revenues streams and delivery channels; and increase their market share by exploiting customers' engagement and instilling innovative business models. With our connectivity to the network operators, our access to the digital distribution channels, and our passion of deploying the latest technologies, we provide solutions that add values to our customers and differentiate us from the competition.

Our Smart Mobility Solutions include:
- Content and Messaging Service Provisioning.
- E-Commerce Platform Development.
- Web & Mobile Applications Development.
- Carrier Billing and Connectivity.